Build A Bear Catastrophe- CEO apologizes
Well, it was a good idea. In theory. The pay your age promotion was a success. WAY too much of a success, though. It wound up being almost heartbreaking for some. And an apology was necessary from the CEO. I guess it would be a good idea to put the "pay your age- first_____________ through the door". That way you don't end up with this situation.
But, I guess you can live and learn and move on from your mistakes. It's just unfortunate that it turned out like this. One would think that as a business owner, this would be like a gold mine to have happen. But when you are dealing with little kids who wanted to "build a bear". Then you have to turn them away because of crown control, it becomes a nightmare.
Luckily, they are handling the issue with some vouchers. They are probably going to be doing the "pay your age" promotion a lot longer than anticipated.
Upside- at least people like the bears!